Opinion: Public health agencies: learn from NASA about regaining the public’s trust

The amazing images of the Cartwheel Galaxy captured by the James Webb Space Telescope this summer, and before them the spectacular images from the Hubble telescope, have amazed and inspired many people worldwide, who now look to NASA as a trusted federal agency.

It hasn’t always enjoyed such strong support. After the Challenger disaster, in which the space shuttle with seven crew members aboard exploded after liftoff, NASA was beset by questions about its decision-making and faced a significant challenge with public perceptions. It learned painful lessons about a flawed management structure and poor communications.

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